Supervisor: Quality Auditing

Supervisor: Quality Auditing

9 novembro, 2017

Supervisor: Quality Auditing – Maputo – EDI000096

Role purpose:

To guarantee that there is an internal audit done on the different areas and actions are taken to align and implement the policies, processes and procedures. Investigate best practices in the different markets and recommend changes.

 

Key accountabilities and decision ownership:

  • Develop and implement audit plans with the teams;
  • Create, update, align and document (keep records) policies, processes and procedures (best practices);
  • Thorough analysis of SLA, MSA, NDAs and etc. (of the Division);
  • Follow up on the audit findings (internal and external) to guarantee we are close within agreed timelines; and
  • Provide recommendations for best practices and better services opportunities.

 

Key performance indicators:

  • 90% of planned audits to be completed;
  • 5 processes to be reviewed per quarter;
  • 100% of audits findings closed within agreed timeline (exceptions have to have extension requests).

Core competencies, knowledge and experience:

  • Ability to use own initiative;
  • Data analysis, objective-thinking, judgment and leadership skills;
  • Should have strong sense of professional scepticism, be a critical thinker, and be dedicated to continuous improvement of the division;
  • Very discrete, to maintain company’s information confidential;
  • Focus in detail and very persistent.

 

Must have technical / professional qualifications:

  • At least 5 years working experience within the Customer Service environment;
  • Good knowledge of process and procedures and how to elaborate;
  • Management experience of at least 2 years;
  • Strong Customer Service background.

CANDIDATURA ONLINE

Location: Edificio Vodacom

Rua dos Desportistas, Numero 649 Maputo

Job Type: Full-time

Employment Type : Permanent

Closing Date: 10-Nov-17, 11:59:00 PM

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