Vagas de emprego na Vodacom: Territory Supervisor: M-Pesa

Vagas de emprego na Vodacom: Territory Supervisor: M-Pesa

25 abril, 2017

Territory Supervisor: M-Pesa (Zambezia) – QUE000004



The M-PESA Territory Supervisor will be responsible to deliver against M-PESA targets through effective acquisition and management of M-PESA Aggregators, Super Agents, Agents, Merchants and Customers.


Key Responsibilities


  • Effectively identify and recruit agents, super agents, merchants and M-PESA users targeting key organizations and institutions. Recruit and manage relationships for Banks, financial institutions, chain stores, wholesale distributors and other business with national outreach.
  • Effectively manage the TDR & Promoter teams, thus ensuring that all trade activities have a positive impact on active customers, agents and merchants.
  • Manage the M-PESA Distribution Network by identifying & troubleshooting poorly performing outlets. Ensure all agents/ merchants operate at their expected levels, as per key agent/ merchant indicators; i.e. enough float, customer registrations, customer education, transactions, branding and policy compliance.
  • Identify and manage and take relevant corrective action on all fraudulent activity arising from agents and filed staff.
  • Coordinate regular training for agents and agent staff and consumer training through road shows, trade fairs & targeted events.
  • Ensuring POS & merchandising material is effectively applied at agent level.
  • Ensure Achievement of set Revenue and network quality targets through attainment of agent/merchant support & strategy implementation, i.e. monthly, quarterly, annually.
  • Reporting weekly/ monthly/ quarterly & annual operational and management reports on revenue, compliance, fraud management & completed ongoing and planned activities.
  • Ensure that M-PESA Agents comply with all VODAFONE M-PESA standards and adhere to all the VODAFONE M-PESA Policies & Procedures, at all levels (staff / shops / Stock / Finances / Reports etc.)
  • Implement regular M-PESA Agent visits and Audits
  • Develop relevant Policies and Procedures and regularly review existing ones.
  • Supply reporting as prescribed by EHOD M-PESA Sales.
  • Communicate to the M-PESA Agents regularly via Trade Bulletins ensuring that they are always updated.
  • Drive personal training and development.
  • Work with Speed Simplicity and Trust.


Qualifications and Experience


  • University Degree or equivalent qualification.
  • At least 3 years’ experience in sales or marketing role in a corporate multinational environment with an outstanding sales performance record.
  • Training in sales management, customer relationship management, business administration and team building courses, will be advantageous.
  • Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
  • Strong customer service background.
  • Experience in and Knowledge of Telecoms industry (advantage).
  • Strong project management and reporting skills.
  • Strong Sales Planning Skills.
  • Strong Commercial deal structuring skills.
  • Strong stock management skills.
  • Driving license is a necessity.


Knowledge and Skills


  • Strong written and verbal communication skills (Portuguese and English).
  • Relationship building skills
  • Strong interpersonal skills
  • Advanced analytical abilities
  • Negotiation skills
  • Strong financial analysis and interpretation skills
  • Strong Business Analysis skills
  • Strong Project Management Skills




  • Strong Customer Focus.
  • Working with minimum supervision.
  • Ability to manage a team, and support staff (Team player).
  • Result driven
  • Business awareness
  • Problem Solving and analysis.
  • Planning /Implementing /Coordinating
  • Motivating
  • Learning and Researching
  • Influencing and Advising
  • Writing and Presentation


Personal Attributes:


  • Socially confident
  • Flexibility
  • Assertiveness
  • Self-motivation / Always Positive
  • Drive to win (market leadership)
  • Open minded nature
  • Perseverance and dedication to goals
  • Willingness to work long hours under extreme pressure

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Job Type: Full-time

Employment Type : Permanent

Closing Date : 30-Apr-17, 11:59:00 PM

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