Territory Supervisor: M-Pesa (Zambezia) – QUE000004

JOB OBJECTIVES:

The M-PESA Territory Supervisor will be responsible to deliver against M-PESA targets through effective acquisition and management of M-PESA Aggregators, Super Agents, Agents, Merchants and Customers.

Key Responsibilities

• Effectively identify and recruit agents, super agents, merchants and M-PESA users targeting key organizations and institutions. Recruit and manage relationships for Banks, financial institutions, chain stores, wholesale distributors and other business with national outreach.
• Effectively manage the TDR & Promoter teams, thus ensuring that all trade activities have a positive impact on active customers, agents and merchants.
• Manage the M-PESA Distribution Network by identifying & troubleshooting poorly performing outlets. Ensure all agents/ merchants operate at their expected levels, as per key agent/ merchant indicators; i.e. enough float, customer registrations, customer education, transactions, branding and policy compliance.
• Identify and manage and take relevant corrective action on all fraudulent activity arising from agents and filed staff.
• Coordinate regular training for agents and agent staff and consumer training through road shows, trade fairs & targeted events.
• Ensuring POS & merchandising material is effectively applied at agent level.
• Ensure Achievement of set Revenue and network quality targets through attainment of agent/merchant support & strategy implementation, i.e. monthly, quarterly, annually.
• Reporting weekly/ monthly/ quarterly & annual operational and management reports on revenue, compliance, fraud management & completed ongoing and planned activities.
• Ensure that M-PESA Agents comply with all VODAFONE M-PESA standards and adhere to all the VODAFONE M-PESA Policies & Procedures, at all levels (staff / shops / Stock / Finances / Reports etc.)
• Implement regular M-PESA Agent visits and Audits
• Develop relevant Policies and Procedures and regularly review existing ones.
• Supply reporting as prescribed by EHOD M-PESA Sales.
• Communicate to the M-PESA Agents regularly via Trade Bulletins ensuring that they are always updated.
• Drive personal training and development.
• Work with Speed Simplicity and Trust.

Qualifications and Experience

• University Degree or equivalent qualification.
• At least 3 years’ experience in sales or marketing role in a corporate multinational environment with an outstanding sales performance record.
• Training in sales management, customer relationship management, business administration and team building courses, will be advantageous.

• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.

• Strong customer service background.
• Experience in and Knowledge of Telecoms industry (advantage).
• Strong project management and reporting skills.
• Strong Sales Planning Skills.
• Strong Commercial deal structuring skills.
• Strong stock management skills.
• Driving license is a necessity.

Knowledge and Skills

• ADVANCED proficiency in MS OFFICE MANDATORY
• Strong written and verbal communication skills (Portuguese and English).
• Relationship building skills
• Strong interpersonal skills
• Advanced analytical abilities
• Negotiation skills
• Strong financial analysis and interpretation skills
• Strong Business Analysis skills
• Strong Project Management Skills

Competence:

• Strong Customer Focus.
• Working with minimum supervision.
• Ability to manage a team, and support staff (Team player).
• Result driven
• Business awareness
• Problem Solving and analysis.
• Planning /Implementing /Coordinating
• Motivating
• Learning and Researching
• Influencing and Advising
• Writing and Presentation

Personal Attributes:

• Socially confident
• Flexibility
• Assertiveness
• Self-motivation / Always Positive
• Drive to win (market leadership)
• Open minded nature
• Perseverance and dedication to goals
• Willingness to work long hours under extreme pressure

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Job Type: Full-time

Employment Type : Permanent

Closing Date : 30-Apr-17, 11:59:00 PM