Job objectives:
- Implementation/improvement of fraud detection controls on Insight Fraud management system
- Investigation of fraud in the Billing and MPESA Platform
- Measurement and reporting fraud metrics
- Ensure investigations are conducted in accordance with Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.)
Main Responsibilities:
- Ensure investigations of the FMS alerts are conducted regularly.
- Documenting fraud case reports for onward escalation to relevant stakeholders
- Fraud risk assessment on new systems and processes rolled out in Vodacom telecom services
- Follow-up on system and process corrections that are required to improve fraud management controls
- Keeping up to date with all changes in mobile services and fraud detection and prevention practices and ensuring that the business is taking proactive measures to mitigate potential fraud risks
- Liaise with other Vodafone/Vodacom markets to ensure fraud management controls in Vodacom Mozambique are suitably benchmarked
- Implement VCG/ VFG policies and procedures with regards to GSM fraud to maintain close working relations with internal and external sources and stakeholders (Billing, Revenue Assurance, Customer Care, Roaming team, VCG, VFG)
- Compile monthly/ quarterly reports on cases investigated
Job objectives:
- Implementation/improvement of fraud detection controls on Insight Fraud management system
- Investigation of fraud in the Billing and MPESA Platform
- Measurement and reporting fraud metrics
- Ensure investigations are conducted in accordance with Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.)
Main Responsibilities:
- Ensure investigations of the FMS alerts are conducted regularly.
- Documenting fraud case reports for onward escalation to relevant stakeholders
- Fraud risk assessment on new systems and processes rolled out in Vodacom telecom services
- Follow-up on system and process corrections that are required to improve fraud management controls
- Keeping up to date with all changes in mobile services and fraud detection and prevention practices and ensuring that the business is taking proactive measures to mitigate potential fraud risks
- Liaise with other Vodafone/Vodacom markets to ensure fraud management controls in Vodacom Mozambique are suitably benchmarked
- Implement VCG/ VFG policies and procedures with regards to GSM fraud to maintain close working relations with internal and external sources and stakeholders (Billing, Revenue Assurance, Customer Care, Roaming team, VCG, VFG)
- Compile monthly/ quarterly reports on cases investigated
Location: Edificio Vodacom
Rua dos Desportistas, Numero 649 Maputo
Job Type: Full-time
Employment Type : Permanent
Se tens vontade de colocar o poder da Internet nas mãos do cliente, gostas de trabalhar de forma simples, confiante e rápida, escolhe a melhor vaga de emprego para ti e concorre clicando no seguinte Link: Oportunidades de Carreira
Closing Date: 12-Jun-17, 2:59:00 PM