Supervisor: EBU Business in Retail – (VODACOM)
Supervisor: EBU Business in Retail – (VODACOM)

11 outubro, 2017

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Supervisor: EBU Business in Retail – Maputo  EDI000092


Role purpose:

Ensure that EBU Business in Retail strategy Retail assistants is well trained and informed on EBU Solutions Portfolio;

Implement that Business in Retail strategy to reach targets and Company Goals on SME segment;

Identify key training needs;


Key accountabilities and decision ownership :

  • Give technical support to team members;
  • Ensure that Enterprise Solutions are well presented including new Deals;
  • Lead and ensure that customer service standards are delivered and maintained at all times;
  • Manage enterprise customer’s complains;
  • Ensure the interface between EBU WICC and retail dealers assistants  and other business units (Credit Control & Vetting , IT& Billing, etc)


Key performance indicators

  • 90% Customer Retention;
  • 90% First Contact Resolution;
  • Increase BIR SME revenue by 10% annually;


Core competencies, knowledge and experience:

  • Minimum 5 years professional experience in sales and customer service;
  •  Experience and Knowledge of Telecoms industry would be an advantage;
  •  High sense of responsibility
  • Solutions and customer oriented mind
  • Ability to work under pressure
  • Ability to work as a team
  • Knowledge of the Vodacom processes and procedures


Must have technical / professional qualifications:

  • Deep knowledge of Informatics from user’s point of view;
  • Public relations & sales skills;
  • Excellent written and verbal communication skills;
  • Bilingual (Portuguese and English)



Location: Edificio Vodacom

Rua dos Desportistas, Numero 649  Maputo

Job Type: Full-time

Employment Type : Permanent

Closing Date: 17-Oct-17, 11:59:00 PM

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