Specialist: Post-Paid Billing & Integrity
Specialist: Post-Paid Billing & Integrity

3 julho, 2018

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Specialist: Post-Paid Billing & Integrity – Maputo – EDI0000BD

Role purpose:

To ensure that Vodacom’s Billing and Subscriber Administration systems are available for its customers (internal and external) 100% of the time and best-practices are applied to operational tasks.

 

Key accountabilities and decision ownership:

  • Participate in discussions where technical advice/expertise may be required to reach decisions;
  • Obtain supplier quotes/proposals for technical solutions, motivate them, and ensure execution of tasks according to agreed scope;
  • Implement best-practices in terms of task automation, system integrations and monitoring and within the portfolio;
  • Customer’s support (internal and external) is given within Service Level Agreements (SLAs);
  • Promote knowledge share culture to facilitate on the job training.

 

Key performance indicators:

  • Change and Incident Management Procedures, and Daily checklists, are followed with consistency 100% of the time;
  • Train and assist Band I;
  • Customer’s support (internal and external) is given within SLAs.

 

Must have technical / professional qualifications:

Degree in Computer Science or similar.

 

Core competencies, knowledge and experience:

  • Use of Unix and Linux Operating Systems at

Administrator level;

  • Use of ORACLE SQL at Developer level;
  • Proficiency in Shell and Perl Programming;
  • Live life the KAIZEN way;
  • At least 1 year of experience working with CRM and Billing Systems within Telecommunications.

 

Location: Edificio Vodacom

Rua dos Desportistas, Numero 649  Maputo

Job Type: Full-time

Employment Type : Permanent

Closing Date: 08-Jul-18, 11:59:00 PM

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