Coordinator: Debt Collector

Coordinator: Debt Collector

15 julho, 2018

Coordinator: Debt Collector – Maputo – EDI0000BH


Role purpose:

The Debt Collector is responsible for contacting debtors and claim outstanding debts towards their creditors. S(he) is responsible for recovering the money owed in as little time as possible. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent.


Key accountabilities and decision ownership:

  • Keep track of assigned accounts to identify outstanding debts and plan course of action to recover outstanding payments;
  • Locate and contact debtors to inquire of their payment status;
  • Negotiate payoff deadlines or payment plans;
  • Handle questions or complaints;
  • Investigate and resolve discrepancies;
  • Create trust relationships with debtors when possible to avoid future issues;
  • Update account status and database regularly;
  • Alert superiors of debtors unwilling or unable to pay when necessary;
  • Comply with requirements when legal action is unavoidable.

Key performance indicators:

  • CEI – 90%
  • Churn and write offs – accounts churned and written off should not exceed 5% of the total volume of accounts held by the debt collector in a particular month
  • Dispute resolution – at least 85% of value marked as dispute at the beginning of the month should be cleared at the end of the respective month.


Must have technical / professional qualifications:

  • Accounting background
  • Working knowledge of MS Office and databases
  • Must be able to meet tight deadlines and productivity standards
  • Ability to be polite and compassionate without lacking confidence


Core competencies, knowledge and experience:

  • 2 years proven experience as debt collector
  • Experience in working with targets and tight deadlines
  • Knowledge of relevant legal requirements
  • Apt in negotiating and persuading
  • Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.


Location: Edificio Vodacom

Rua dos Desportistas, Numero 649  Maputo

Job Type: Full-time

Employment Type : Permanent.

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Closing Date: 19-Jul-18, 11:59:00 PM

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