CD Operations Assistant

CD Operations Assistant
CD Operations Assistant

6 fevereiro, 2019

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Main job purpose:

Customer Development Operations (CDOPs) is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.

Job summary

  • Strategic Investment for Growth (SIFG) alignment with Trade Strategy – supports setting the process and contribute to the definition of:
  • National Trade Strategy;
  • Customer Value Assessment;
  • Manage the Trade Terms Structure and communication;
  • Pricing management with Customer & Channel Development team;
  • Stay up-to-date with new product launches, managing communication to the sales teams;
  • Business processes & operating guidelines – ensure smooth processes are in place to deliver:
  • Retail Strategy;
  • Customer Business Plans (CBP) / Customer Marketing Plans (CMP);
  • CD input into Sales & Operational Planning (S&OP);
  • Annual forecasting and target negotiation strategy with customers;
  • Be the program management office for CD specific initiatives, incl. WwC;
  • Set up and structure all CD business meetings;
  • Methods, tools, systems & data – maintain and implement supporting tools;
  • Customer Hierarchy;
  • Sales reporting model;
  • EPOS data;
  • Support Customer Service with regards to EDI / CRP / VMI;
  • Communication, information, training;
  • Timeous and accurate reporting: daily sales, weekly dashboard, support monthly performance review, cycle brief summaries;
  • Support sales teams with data, sales performance tracking and guides for organizing and facilitating internal and external CD communications;
  • Provide all CD information to Customer & Channel Development, Supply Chain & Finance functions;
  • Contribute to identifying of needs and roll out training programs;
  • Implement sales incentives model;
  • Develop and monitor performance indicators through the Daily Sales and Sales by SKU performance;
  • Responsible for implementing SHEQ and Security policies and management systems relevant to the role;
  • Interfaces;
  • Customer and Channel Development (Marketing);
  • Customer Development (Field Sales & Key Account Management;
  • Finance & Supply Chain.

Key requirements

  • Minimum 2-3 years working experience within a Sales Management, Sales Operations or Analytical role;
  • Strong experience in designing and managing reporting and analytical processes;
  • Business planning experience;
  • Project management experience;
  • Desirable experience:
  • Customer Facing Experience;
  • FMCG experience.

 

Apply For This Job

To apply for this job please visit unilever.taleo.net.

Location: Maputo

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