Coordinator: NMC – Maputo
Coordinator: NMC – Maputo

24 maio, 2019

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Role purpose:

  • Identify network faults and escalate them to various levels with the ultimate aim of clearing them and maintaining high standards of network quality;
  • Need to interrogate systems and identify the problem, which are not clearly reported by network monitoring systems. This may involve statistical analysis and configuration knowledgeable.


Key accountabilities and decision ownership:

  • Monitor, react to and log on FMS database all network faults and service complaints;
  • Analyse and interrogate problematic network elements including repetitive faults and follow up on outstanding faults and customer complaints;
  • Report problem elements to Vodacom Operations personnel (Switching, TX, RAN, VB, HLR&VAS, Billing, Power, M-Pesa, IT and IP);
  • Escalate failures to Line Management as per Fault Escalation procedure;
  • Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Master Power and other Systems).


Key performance indicators:

  • Network Availability;
  • Network Quality and performance;
  • SLA management;


Must have technical / professional qualifications:

  • Relevant degrees or diplomas in Telecommunications and IT;
  • T3 or BSC. – Must be technically related in hardware, software or systems;
  • Excellent understanding of mobile technologies, UMTS (3G), LTE (4G), Optical Fiber.


Core competencies, knowledge and experience:

  • One year’s GSM System experience and power diagram and power supply knowledge;
  • Good interpersonal skills and good planning skills;
  • Desire to learn and develop all necessary technical skills;
  • Ability to multi-task and work in shift.
  • Strong analytical skills and able to collate and interpret data from various sources.


Location: Edificio Vodacom

Rua dos Desportistas, Numero 649  Maputo

Job Type: Full-time

Employment Type : Permanent.




Closing Date: 29-May-19, 11:59:00 PM

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