Retail Supervisor: Cabo Delgado
Retail Supervisor: Cabo Delgado

29 outubro, 2019

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Role purpose:

Retail Supervisor is responsible to ensure that all retail outlets in his/her Province achieve set Sales Targets, ensure quality / satisfactory service level delivery in retail outlets. Manage dealers, Retail Customer Service Agents and Vodacom Retail Outlets.  

Key accountabilities and decision ownership:

  •    Grow business via Quality gross connections and achieving Sales Targets by Managing dealers.
  • Ensure the availability of Vodacom products and services in all retail outlets in Cabo Delgado Province.
  • Manage and Supervisor Retail Customer Service agents in Cabo Delgado ensuring that Service KPI are met.
  • Guarantee  that all Vodacom Policies and Procedures are adhered in all Vodacom Retail outlets in Cabo Delgado.
  • Work closer with all other departments like Marketing, Mpesa, commercials and operations provide necessary trade business feedbacks/reports

 Key performance indicators:

  • Gross Connections – Measured against established Targets
  • Customer Satisfaction Index – Measured against  Provincial Client satisfaction KPIs

Core competencies, knowledge and experience:

  • Customer FOCUS – Customer centric
  • Strong communication and leadership skills
  • Ability to Manage a team, support staff and Stock
  • Relationship building skills
  • Coaching and preparing next in charge
  • Creative and Innovative person. 

Must have technical / professional qualifications:

  •  Degree on Management, sales, commerce, Marketing is an advantage
  • Minimum 2 to 5 years professional experience on sales, distribution or customer Service.


  •  Spend most of the time in the road/ market

Job Type: Full-time

Employment Type: Permanent.


Closing Date: 01-Nov-19, 2:59:00 PM

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