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Specialist: M-Pesa Digital Products

Role purpose:To drive digital acceleration against M-Pesa’s product portfolio guaranteeing that all products in M-Pesa’s portfolio are available through a digital channel.

Key accountabilities and decision ownership

  • Identify and validate opportunities in the M-Pesa Digital Product portfolio;
  • Develop and maintain business cases for the M-Pesa digital product portfolio guaranteeing that the core products have an associated financial impact;
  • Design, plan and project-manage the implementation of new digital products and enhancements to the current product portfolio across all disciplines involved in the process;
  • Guarantee that the M-Pesa digital products are aligned with the business context and vision;
  • To guarantee that the user experience across M-Pesa’s digital products is aligned with the customer’s needs;
  • Drive innovation throughout the M-Pesa product portfolio guaranteeing that global innovation practices are employed throughout the M-Pesa department.

Key performance indicators:

  • Timely delivery of agreed core product roadmap;
  • New product usage OKRs relative to business case (unique users, number of transactions, revenue, etc.);
  • M-Pesa’s digital product rating;
  • Net Promoter Score leadership in the Mobile Money categories of: “range of products and services”, “ease of use of services on mobile”, “simple and easy”, “offers something different”, and “understands your needs”.

Core competencies, knowledge and experience:

  • Strong Communication Skills – Ability to ensure active communication with internal and external stakeholders;
  • Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and define and implement these opportunities into reality;
  • Customer Centricity – Solid understanding of techniques necessary to correctly align the product offering to the customer’s needs;
  • Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage;
  • Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization;
  • Presentation and communication skills – written and oral.

Must have technical / professional qualifications:

  • University degree in Commercial or Information Technology related areas;
  •   A minimum of 3 years relevant experience in a management role within an innovation function with cross-functional exposure;
  • Project management certification and experience will be an advantage;
  •  Knowledge and experience of digital products and analytics tools;
  • Strong planning and networking skills.
  • Ability to draft product requirement documents and business cases.

Location: Edificio Vodacom Rua dos Desportistas, Numero 649  Maputo 

Job Type: Full-time

Employment Type: Permanent.

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Closing Date: 20-Dec-19, 1:59:00 PM

Jacinto Manusse: É um Empreendedor e Consultor de Marketing Digital que dedica a sua vida à produção e partilha de conteúdos de grande qualidade, contando já com alguns dos mais reconhecidos blogs em Moçambique.