Specialist: MPesa ITIL Operations
Specialist: MPesa ITIL Operations

16 dezembro, 2019

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Provide 1st and 2nd level of support to M-Pesa systems and IT business processes.

Key accountabilities and decision ownership:

  • Support M-Pesa IT Business Processes (User Management);
  • Support M-Pesa IT Incident Management;
  • Support M-Pesa IT Problem Management;
  • Support M-Pesa IT Change Management;
  • Support M-Pesa IT Service Request Management;
  • Support M-Pesa ITIL Documentation Management;
  • Support M-Pesa OnlinePayments SandBox Operations;
  • Support M-Pesa IT  Business Continuity Exercises;
  • M-Pesa IT Project Support / Ops Transition;
  • Raise Services and business process efficiencies;
  • To understand ITIL Operations and backend systems availability and performance monitoring and ensure that best practice is applied in these areas to ensure the continuity and safety of M-Pesa services;
  • Continuous service improvement.

Key performance indicators:

  • Management IT Backoffice Support Reporting;
  • Effective incident detection and remediation;
  • Precise Support to M-Pesa Backoffice;
  • Acting the Vodacom way and Ethics

Core competencies, knowledge and experience:

  • Microsoft Suit (Access, Excel, PPT, Visual Basic, Project, Visio);
  • GSM and e-commerce knowledge is desirable.;
  • Fluent in English and Portuguese;
  • Strong analytical skills are required;
  • API, UNIX OS, SQL, Business Intelligence, PowerBI, Business Objects, OracleBI
    • Understanding OSI stack 
    • Excellent communication and presentation skills;
  • Technical background oriented to business context;
  • Demonstrable experience in leading complex products and services projects;
  • ITIL Certification (desirable). 

Must have technical / professional qualifications:

  • Any IT related certification will be valuable
  •  Minimum of 3 years experience in the Information Technology field;
  • Certification in UNIX Operating Systems (desirable);
  • Experience with MySQL, SQL, ORACLE databases;
  • Experience with API fundamentals

Location: Edificio Vodacom Rua dos Desportistas, Numero 649  Maputo 

Job Type: Full-time

Employment Type : Permanent.

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Closing Date: 23-Dec-19, 1:59:00 PM

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