Specialist: Corporate Applications Retail System

Specialist: Corporate Applications Retail System
Specialist: Corporate Applications Retail System

20 fevereiro, 2020

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Role purpose

Administer the internal customer facing Business Support Systems. Be responsible for ensuring adequate service availability/uptime, Business operations and Business continuity disruptions to be kept to a minimum by providing high level of proactive service support within the portfolio and continuous improvement on resilience.

Key accountabilities and decision ownership & Key performance indicators

Key accountabilities and decision ownership:

  • Ensure agreed service uptime KPI is consistently and continuously maintained (99.9%) for the FY.
  • Delivery of identified improvements through change requests and/or Projects should be done within the committed timeframes.
  • Implement Problem Management Methodologies for recurrent incidents.
  • Ensure compliance with IT Security and Governance baselines on all portfolio systems that currently include BUT NOT LIMITED TO (Sage X3,Remedy,SageL500,Sharepoint,VTU,EVO,SFA,
  • SDP,NUQ,iVend).

Key performance indicators :

  • Service Availability to 99.9%
  • Project and/or Change request on time delivery
  • Stakeholder feedback on engagement experience
Core competencies, knowledge and experience & Must have technical / professional qualifications

Core competencies, knowledge and experience:

  • Windows Server Administration & Cluster services.
  • Microsoft SQL Server Administration.
  • Stakeholder Engagement.
  • Effective/Efficient troubleshooting techniques;

Must have technical / professional qualifications:

  • Degree in Computer Science or Equivalent
  • MS Windows Server Administration Certification/ Experience
  • MS SQL Administration Certification /Experience
Skills
Monitor and Diagnose
Incident Response
Data Driven Decision Making
Dev Ops
Security
Software Engineering
Cloud
Automation and Robotics

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Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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