Senior Specialist: M-Pesa Business Analyst

Senior Specialist: M-Pesa Business Analyst
Senior Specialist: M-Pesa Business Analyst

26 fevereiro, 2020

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Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Role purpose

Working as a Business Analyst within the M-Pesa Delivery team, you will be bridging the gap between the business owners and the technical teams by translating new product initiatives/ideas in to technical solutions.You will be expected to engage with a wider range of stakeholders (including Business Owners, Project Managers, Solutions Architects, Technical Writers, technology partners and members of the Agile squad you will be assigned to) and build technology solutions that address our customer’s needs.

Key accountabilities and decision ownership
  • Support Portfolio Manager/Product Owner: Lending in all research, scoping, analysis and design activities;
  • Support business owner in the formulation of new initiatives/product concepts by identifying the different needs required to fulfil on the desired strategic and tactical goals, determining potential problems and business/systems requirements;
  • Work with the relevant stakeholders and departments to create and document the business case for the new initiatives;
  • Document and manage the requirements throughout the project life cycle by capturing user stories, business requirement; specifications and ensuring buy-in and sign-off from the different stakeholders;
  • Ensure that deliverables developed meet the business requirements and quality standards;
  • Provide leadership and coaching to the team on process, design and business analysis principles;
  • Take ownership of the different solutions end-to-end;
Key performance indicators
  • Does the delivered solution meet the Company’s quality standards?
  • Were the assigned tasks delivered on time?
  • Does the delivered solution meet business and technical requirements?
  • Were the business/customer needs met?
  • Does the technical solution follow Vodafone Group’s and the Industries’ best practices?
  • Is the solution easily scalable and configurable?
Core competencies, knowledge and experience
  • A minimum of five (5) years Business Analysis experience (essential) with exposure to:
    • Product development
    • Agile
    • Creation of:
      • User stories and
      • Business requirement specifications
      • Business/Operating models
      • Testing experience
      • Project Management
  • Financial services experience;
  • A desire to make a difference and a proven willingness for continuous learning;
  • Ability to challenge conventional thinking;
  • Ability to succinctly tell a story and influence stakeholders;
  • Fluent in English and Portuguese (essential);
  • Experience with the Open Business Architecture (O-BA) Standard or other Business Analysis methodologies (preferred);
  • Experience in negotiating and working with vendors/partners (essential);
  • A problem solving mind-set utilising technology.
Must have technical / professional qualifications
  • Degree in IT / Business / engineering (essential);
  • Post-graduation in Business or Management  (desirable);
  • Certification in Business Analysis (desirable).
Partner and Vendor Management
Project and Programme Management
Demand Management


Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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