Description

Role purpose:
•    Ensure that all Business partner accounts and users are created and managed in M-Pesa system and support all account and identity management activities that are related to M-Pesa and ensure ensure that all the operational and support activities within M-Pesa Business Operations are according to the agreed service levels.
•    Support all internal divisions in the effective performance of their operational processes related to M-Commerce products and services and Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).

Key accountabilities and decision ownership:
•    Supporting the M-Commerce business development and manage the business customer
•    Manage the Agent database by keeping it up to date, and making it available to all users
•    Work with the IT and Network Divisions, support upgrades, Change Requests and Incidents
•    Work with the Customer Service and Distribution Divisions, conduct testing of changes, training of customer facing teams, and 2nd line support for distribution and business customers.
•    Support and align efforts to meet customer and business needs.
Core competencies, knowledge and experience:
•    Operational  Management  –  experience  with  product  operations  and  ability  to  achieve deadlines
•    Channel activation – experience with management and activation of partner accounts
•    Customer focused – passionate about delivery of results to internal and external customers
•    Process-and Control  Oriented  –  solid  understanding  of  key  cross-functional  processes touching M-Commerce; Able to play an efficient role; able to spot optimization.
•    Strong Analytical skills – able to assess reports, interpret, and recommend solutions, expert spread sheet skills a distinct advantage.
•    Perform cross functions and Support the Business on a day to day.
Must have technical / professional qualifications:
•    2 years of minimum of work experience in IT related areas
•    Data analysis – Must have Basic knowledge of  SQL and  Microsoft Excel.
•    Ability to compile reports on daily operational tasks, expert MS word and PowerPoint skills is a distinct advantage.
•    IT related certification will be valuable
•    Understanding M-commerce is desirable.
•    Portuguese & English
•    Be able to communicate clearly and effectively with others through both oral and written communiques.
•    highly communicative and cooperative, active listener,