Intern: Network Management Centre

16 dezembro, 2020

Uncategorized

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Description

This position is Exclusively for women (only) in the area of technology and the candidate will be working in alternate shifts (morning/afternoon/night)

Role purpose:
•Identify network faults and escalate them to various levels with the ultimate aim of clearing them and maintaining high standards of network quality;
• Need to interrogate systems and identify the problem, which are not clearly reported by network monitoring systems. This may involve statistical analysis and configuration knowledgeable.

Key accountabilities and decision ownership:
•   Monitor, react to and log on FMS database all network faults and service complaints;
•   Analyse and interrogate problematic network elements including repetitive faults and follow up on outstanding faults and customer complaints;
•   Report problem elements to Vodacom Operations personnel (Power, TX , RAN and Core );
•   Escalate failures to Line Management as per Fault Escalation procedure;
•   Monitoring of systems related to air-conditioning, UPS, generators and other Systems of power.
Core competencies, knowledge and experience:
•   knowledge of GSM System and power supply diagram;
•   Good interpersonal skills and good planning skills;
•   Desire to learn and develop all necessary technical skills;
•   Ability to multi-task and work in shift;
•   Analytical skills and able to collate and interpret data from various sources.

Must have technical / professional qualifications:
•   Relevant degrees or diplomas in Telecommunications and IT;
•   T3 or BSC. – Must be technically related in hardware, software systems;
•   Excellent understanding of mobile technologies, GSM (2G), UMTS (3G), LTE (4G), microwave and Optical Fiber links.

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Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.