Coordinator: M-Pesa Business

Coordinator: M-Pesa Business
Coordinator: M-Pesa Business

15 março, 2021

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Role purpose: Support and relationship management of M-Pesa customer’s corporate segment as well as the management of the admin function supporting the customer base.


Key accountabilities and decision ownership
•    Create a consistent and positive line of engagement with critical internal areas with the aim of supporting the commercial partners as well as the VB customer base;
•    Manage and support the M-Pesa Business admin team;
•    Support in the formulation of processes, policies and procedures for Business Customers support;
•    Set monthly engagements with areas such as Legal & Compliance, Finance and Back Office to address customer concerns and ensure consistent follow up and resolution;
•    Ensuring overall service excellence for customer support through the admins team and Customer on boarding performance monitoring.


Core competencies, knowledge and experience 
•    + 1-2 Years  in Sales environment, preferably with enterprises experience is desirable;
•    Ability with business process and efficiency management
•    Team management
•    Accurate reporting skills


Must have technical / professional qualifications
•    Degree  in Sales & Marketing, Management or Commercial areas;


Key performance indicators
•    Achievement of yearly revenue targets;
•    SLA management for the support of the EBU M-Pesa processes;
•    Satisfactory customer support rating.



Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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