
Description
Role purpose: An individual that Leads an agile team responsible for running/operating in-house built software applications/system in staging & production, striving for the highest availability possible with the shortest meantime to recover. Works directly with Production Support engineers & Infrastructure engineers while also collaborating with Product Owners to prioritize major fixes. This role is the ultimate accountable for all systems/applications owned by the team.
Key accountabilities and decision ownership
- Define team focus & priorities
- Keep stakeholders updated regarding ongoing issues/Incidents and own Root Cause Analysis documentation
- Report on system availability, stability and defects
- Solve team Impediments by interacting with external parties and performing escalations
- Control costs and budgets regarding owned applications/systems
- Ensure that production environments are compliant to Cyber security posture
Core competencies, knowledge and experience
- Solid Understanding of SDLC
- Ability to Influence with reasoning
- At least 3 Years of proven Experience in a software development/operations role
- Experience Deploying & Operating Software in production
- Client-server Architecture
Must have skills / professional qualifications
- Network Essentials (IP, DNS, TCP/UDP)
- Web architecture
- Leadership and organizational skills
- Outstanding communication skills
- Problem-solving aptitude
- Fluent English Reading and Listening
Desired technical skills
- Cloud Computing Concept
- AWS Essentials
- Containers & Kubernetes essentials
- Swagger/OAS3
- SQL & Linux
Key performance indicators
- Owned applications/systems availability
- Security Compliance of Owned environments
- Meantime to Recover owned systems/applications.
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