Specialist: Digital Channels, Products & Services

Specialist: Digital Channels, Products & Services
Specialist: Digital Channels, Products & Services

28 janeiro, 2022

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Description

Role purpose:

  • Manage Vodacom’s platforms for Digital Channels, Products and Services and guarantee an acceptable level of availability and support;
  • Manage and deliver the allocated operational and business projects within desirable timelines.

Key accountabilities and decision ownership: 
•    Proactively monitor the platforms in order to foresee problems, and provide solutions; 

•    Troubleshoot & investigate problems that affect an optimal transaction level;

•    Submit periodic reports to line manager, which include (but not limited): transactions status report, SLA, availability and incidents;

•    Facilitate the communication between different stakeholders across the platform (“end-to-end”);

•    Administer and/or participate in change requests/projects life cycle.        

Core competencies, knowledge and experience:
•    GSM knowledge;
•    SQL Database knowledge;
•    LUNIX Operating Systems Knowledge;
•    Basic programing skills;
•    Basic System architecture and Integrations Skills.
    
Must have technical / professional qualifications: 
•    Degree in Computer Science or similar;
•    AWS certification will be valuable.

Key performance indicators:
•    Digital Channels, Products and Services performance monitoring;

•    Delivery of business and operational projects;

•    Implement security mechanisms to strength the system reliability.

Risks: 

  • Working at night and during weekends in case of major changes or issues on the environment.

 

 

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Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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