Specialist: M-Pesa Financial Services

Specialist: M-Pesa Financial Services
Specialist: M-Pesa Financial Services

29 junho, 2022

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Role purpose: Drive the expansion of financial services guaranteeing that M-Pesa has relevant impact in the financial inclusion agenda in Mozambique.


Key accountabilities and decision ownership 
•    Identify and validate opportunities for financial services in the M-Pesa portfolio.
•    Guarantee customer centricity in the design of new financial services in M-Pesa’s product portfolio.
•    Develop and maintain business cases for the M-Pesa financial services portfolio guaranteeing that the core products have an associated financial impact.
•    Design, plan and project-manage the implementation of new products and enhancements to the current product portfolio across all disciplines involved in the process.
•    Define the Product Strategy for M-Pesa’s financial services.
•    Guarantee that the M-Pesa financial services are aligned with the business context and vision.


Core competencies, knowledge and experience
•    Strong Communication and Presentation Skills – Ability to ensure active communication with internal and external stakeholders
•    Commercially astute and strategically oriented – solid understanding of market, competitor & Customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and define and implement these opportunities into reality.
•    Customer Centricity – Solid understanding of techniques necessary to correctly align the product offering to the customer’s needs.
•    Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions.
•    Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.


Must have technical / professional qualifications
•    University degree in Commercial or Information Technology related areas.
•    A minimum of 1 year relevant experience in a commercial/technology role within an innovation function with cross-functional exposure;
•    Knowledge of Agile methodology will be an advantage.
•    Knowledge and experience of the financial services and telecommunications industries will be an advantage.
•    Strong planning and networking skills.
•    Ability to draft product requirement documents and business cases.


Key performance indicators
●    Timely delivery of agreed Financial Services product roadmap.
●    New product usage OKRs relative to business case (unique users, number of transactions, revenue, etc.)
●    Net Promoter Score leadership in the Mobile Money categories of: “range of products and services”, “ease of use of services on mobile”, “simple and easy”, “offers something different”, and “understands your needs”.



Local: Maputo, MOZ

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